Frequently asked questions

Need more information about your pathology tests? See our FAQs below.


If you are an adult and your tests are standard (they do not require special collection methods), you do not need to make an appointment.

At our collection locations, we use a triage system that ensures we attend to you in the most appropriate sequence. For example, if your tests are urgent or you are fasting, you may be taken in for you collection earlier than another patient. 

Some tests including specialised tests require specific preparation or need an appointment. You can find more information about pre-test requirements at the link below.

Pre-test information


Patient Services Support Centre 

Monday - Friday 6.30am to 5.00pm, Saturdays 7.00am - 12.00pm, closed Sundays and public holidays

Phone: (07) 3377 8747

Email: patientservices@snp.com.au


Children 

Children need special testing and collection services as well as extra support in preparing for their tests.  
Children between five and 12 years can have their collection performed at any of our centres. However, we strongly recommend talking to the centre ahead of time and making an appointment to ensure a stress-free experience. 

 

Our littlest patients

We provide special collection for the under-fives performed by collectors who have been trained in advanced paediatric care. Make an appointment at one of the centres listed in the link below.

Advanced paediatric (children 0-4 years) centres

For most tests you will not need to fast. However, if you doctor has asked you to fast or they have written ‘fasting’ on your request form, it is required. 
In the hours after you eat, many chemicals in your blood undergo significant changes. Further changes can occur if you do not eat for an extended period (more than 16 hours). Because of this, fasting blood tests should be collected in the morning after an overnight fast.

Fasting means that you eat and drink nothing except water for 8 –16 hours before your blood test (12 hours optimal).
Read more about fasting blood tests

Many of our collection centres are open on Saturday morning and a limited number are open on Sunday morning. To find a weekend collection centre please visit our locations page and select in the quick filter, Open Saturday and/or Sunday.

Weekend centres

Unless your doctor advises otherwise, you should continue taking any current medication. However, there are some tests that may require you to either have your blood collected after a certain time has elapsed following your dose, or you may need to stop taking your medication altogether. Please consult your doctor or contact Patient Services Support Centre on (07) 3377 8666 (freecall 1800 777 877 for callers outside Brisbane).

Although most tests are routine and available quite quickly, we also offer a great many unusual tests that may take longer for results to be available. 
It is important for you to let your collector know when you are next seeing your doctor so that they can inform the laboratory. 

There are differences in the way Medicare provides rebates for tests. These differ depending on whether you are a community patient or a hospital inpatient. There are also some tests that are not covered by Medicare that must be privately billed. Our billing policy is outlined for you at the link below. 

Billing policy

We recommend that you discuss your results with your referring doctor and ask them for a copy of your results during your consultation.

For access to your pathology results:

  • A written request is required (via email)
  • Fees are applicable where results are provided to patients directly by SNP
  • The request may take up to 5 working days

Email your request to patientservices@snp.com.au

For more information, call the Patients Results Enquiries Team on (07) 3377 8756 (Monday - Friday, 8.00am to 4.00pm. Closed weekends and public holidays).