Frequently Asked Questions
How can we help you?
We’ve put together a list of commonly asked questions to provide you with more information about organising a COVID-19 test before you plan to travel. Please browse the questions below and if we haven’t answered your query, please send us an email.
The real-time RT (reverse-transcription polymerase chain reaction) test is performed on a swab taken from the nasopharynx.
This test is looking for the genetic material of SARS-CoV-2; the virus that causes COVID-19.
This is the gold standard test currently required for all countries.
Important information about the COVID-19 IgM (blood) test.
Only select the COVID IgM test option when COVID-19 IgM is specifically required by a country (transit or destination) or an airline. Check with the embassy or airline for their latest requirements.
Do not choose the test option that includes COVID-19 IgM if is it not required. If you have the blood test unnecessarily performed its result may prevent you from travelling.
This test detects IgM antibodies to SARS-Cov-2 the virus that causes COVID-19. IgM is usually the first antibody produced by the immune system when a virus attacks. When IgM is detected you may still be infected, or you may have recently recovered from a COVID-19 infection.
It is your responsibility to ensure that you are aware of the testing requirements of the state or country you are traveling to.
Please check with your embassy, travel agent, airline, shipping line, or destination country or state for testing requirements.
There is a collection window that you must present within to comply with your state/country/airline/ship.
Please ensure that collection complies with this time-frame.
For example, if your required testing time window is 48 hours before departure, please do not present before the 48 hour time window or after 40 hours.
During your COVID-19 collection booking process with us, you will be provided with a date calculator outlining the testing timeframes.
IMPORTANT: If you present within 40 hours of departure, you may not receive your result in time.
COVID-19 testing within 72 hours of departure
3 pm on 19 November
3 pm 16 November to 3 pm 18 November
In this example above, you must not present before 3 pm on 16 November, or after 3 pm on 18 November.
A pathology request is a form containing your information that you must bring along with you when your sample is collected.
You will receive this form via email which is password encrypted, with a 128-bit key, after you have purchased the test.
This Pathology Request form will be accompanied by a tax invoice. It is important to retain this invoice as there is a PIN number on the top right-hand corner which you will need to access your pathology report.
It is essential that you print and bring this form with your passport, to the COVID travel collection centre.
To view an example request form and tax invoice, click the image below.
Your request can only be used once within three months of ordering and paying for the test. Please remember to check with the embassy, travel agent, airline, shipping line, or destination country or state for COVID-19 testing requirements.